Privacy policy

Please read this Privacy Policy and the Data Protection Policy before using this site. This Privacy Policy applies to all users. The terms ‘you’, ‘your’ and ‘user’ refer to any individual and/or business accessing this site for any reason. References to ‘we’, ‘us’ and ‘our’ are references to Rosens.

The information we collect from you is only that required by us to provide you with the information you have requested and to improve our service. Except as provided in this Privacy Policy, we do not supply your personal information to any other person.

In general, we gather information about all of our users collectively, such as what areas you visit most frequently and what services you access the most. We use this anonymously and aggregated with other users’ information to protect your privacy. The information collected helps us determine what features and services are of most benefit to you.

In some instances — such as when you register as a member of Rosens to access the members area of our website — we may require more specific information about you, such as name, email address and postcode. We use this to verify your membership, to alert you to new properties or services that may be of interest, and to contact you about site changes.

You may opt out of receiving these updates at any time by emailing info@rosens.co.uk.

We do not disclose your individual visits to our site, or personal information that you provide such as your name, email address, postcode, etc., to any outside parties, except when we believe the law requires it. We are not responsible for any information inputted outside our site.

Please submit any feedback to us. Feedback is used primarily for internal purposes to aid us in improving the site. Any feedback submitted becomes our property and we may use it, for example as success stories, for marketing purposes or to contact you for further feedback. We will seek your written or email approval before using your personal success story for marketing purposes.

‘Cookies’ are small pieces of information stored by your browser on your computer’s hard drive. We use cookies in several ways — for example to allow you to log in, to keep track of your preferences, and to track usage of the site. Most browsers automatically accept cookies, but if you prefer not to accept them you can edit your browser options to block them.

We may collect IP addresses of visitors to our site to help diagnose problems with our servers and for system administration. We use these addresses for technical and tracking purposes only, unless otherwise required by law. We capture industry-standard information contained in the server log file — browser type, pages visited, entry and exit points, visit duration — solely for analysis. Information contained in log files is intended for internal use only and is not linked to any personally identifiable information.

You have a right to access the information that we hold about you. To obtain a copy please email info@rosens.co.uk or write to:

If we change our Privacy Policy or Data Protection Policy we will post those changes here so you always know what information we gather, how we use it, and whether we will disclose it to anyone. Questions or concerns? Email info@rosens.co.uk.